Shipping Protection

Add Worry-Free Delivery (shipping protection) to your order at checkout and your package is protected from the moment it ships. If something goes wrong in transit, file a quick claim and get compensated — most claims are reviewed within 48 hours.

Claims are handled by Seel, the insurer behind our Worry-Free Delivery program.

📦 Lost in transit 🏠 Stolen / porch piracy 🔧 Arrived damaged ⌛ Serious delivery delay

How to file a claim

Open the claim portal

Use whichever way is easiest for you:

From your protection email — after checkout, Seel emailed you a Worry-Free Delivery confirmation. Click "Report an Issue" in that email and your order details are filled in automatically.

The Worry-Free Delivery email from Seel — click "Report an Issue"

After clicking, the claim portal opens with your details pre-filled
From the tracking page — open Track My Order, find the Shipping Protection box, and click "File a claim".

On the tracking page: find the Shipping Protection box and click "File a claim"

The claim portal opens with your order loaded
Go directly — open the claim portal below and sign in with the email address or phone number from your order, plus your order number or cover ID.

Going directly: sign in with your email or phone number, plus order number or cover ID

Start a claim → Track My Order

Tell us what happened

Click "I'm ready to submit", pick the issue that matches your situation, and select the affected package:

My item(s) were sent out, but were lost while in transit
My item(s) arrived damaged
My package shows as delivered, but I didn't receive it (theft)
My package wasn't received within the expected timeframe (shipping delay)

Coverage page with the I'm ready to submit button — Click "I'm ready to submit" on your coverage page

Choosing the issue type that best describes the problem — Pick the issue that best describes what happened

Selecting the package that had the problem — Select the package that had the problem, then Continue

Confirming the affected items — Confirm the affected item(s)

Then add as much detail as you can. Helpful evidence includes a screenshot of the tracking status, photos of any damage, and — for theft claims — a police report (filing one usually takes about 15 minutes online).

Uploading supporting documents such as tracking screenshots or a police report — Upload supporting documents — tracking screenshots, photos, or a police report for theft

Adding extra comments for the claim reviewer — Add any extra comments for the reviewer, then Continue

Tip: Don't have every document yet? Click "Save" in the top-right corner of the portal and finish your claim later — your progress is kept.

Choose how you'd like to be paid

Select PayPal, Venmo, or direct deposit, enter the account details, review your claim summary, and hit Submit. Double-check the payout details — compensation is sent to exactly what you enter here.

Choosing PayPal, Venmo, or direct deposit and entering payout details — Choose PayPal, Venmo, or direct deposit and enter your payout details

Reviewing the claim summary before submitting — Review your claim summary, tick the checkbox, and Submit

Seel reviews your claim

You'll get a confirmation email right away, and review usually completes within 48 hours. You can check the status any time in the claim portal. Keep an eye on your inbox in case the reviewer needs more information.

Claim detail page showing Under Review with a progress timeline — Right after submitting, your claim shows as Under Review with a progress timeline

Seel confirmation email that the claim is under review — Seel emails you a confirmation that your claim is under review

Checking claim status in the Seel Resolution Center — Check your claim status any time in the portal

Resolution Center showing the claim as Accepted — Once reviewed, the claim shows as Accepted

Get compensated

Once your claim is approved, the payout goes straight to the payment method you selected — PayPal payouts typically arrive within an hour.

Claim detail page showing Payout Sent — The claim detail shows "Payout Sent" once your compensation is on its way

Seel approval email with the payout amount and method — The approval email with your payout amount and method

PayPal payment received from Seel for the approved claim — The payout lands in your chosen account — here, PayPal

When can I file?

Issue type	Earliest you can file	Latest you can file
Delivery delay	30 days after ship date (if not delivered)	90 days after order date
Lost in transit	60 days after ship date	90 days after order date
Arrived damaged	Date of delivery	7 days after delivery
Stolen / not received	Date of delivery	7 days after delivery

The vast majority of claims are approved. A claim may only be denied when it's filed outside the window above, or when the issue isn't covered by the protection policy (for example, buyer's remorse). Protection takes effect as soon as your order ships.

Need a hand, or didn't add protection?

Shipping protection or not, we stand behind every order. If you hit a snag with a claim — or your package is missing and you didn't purchase Worry-Free Delivery — reach out and we'll help make it right.