Nationwide Shipping
Our National Distribution Network
We don't keep stock at a local storefront. Every order ships from one of four national distribution centers — or direct from the brand's manufacturer — so your parts reach you as fast as possible, wherever you are.
Processing Time
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Orders are usually processed within 1–2 business days after payment is confirmed.
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Orders placed on weekends or holidays will be processed the next business day.
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You will receive an email confirmation with tracking information once your order has shipped.
Free Shipping on Orders Over $250
We offer free shipping on orders over $250 on most standard-shipping (non-freight) items — whether they ship from our warehouse (our four national distribution centers) or direct from the manufacturer.
Free shipping does not apply to:
Freight / LTL and oversized items — large or heavy items that must ship by freight carrier.
Select made-to-order composite brands (e.g. Anderson Composites, Seibon) when shipped direct from the manufacturer — these quote their own calculated shipping at checkout.
Tires — all tire brands are excluded from free shipping.
For orders under $250, and for the excluded items above, standard calculated shipping applies at checkout. In a mixed order, qualifying items ship free and you are only charged shipping for the excluded items.
Shipping Rates & Delivery Estimates
Shipping costs are calculated based on:
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Distance between the delivery address and the nearest of our four national warehouse locations
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Total product weight and dimensions
Shipping fees are automatically calculated at checkout.
Estimated delivery times:
| Shipping Type |
Estimated Delivery Time |
| Standard Shipping |
2–4 business days |
| UPS 2nd Day Air |
2 business days |
| Freight Delivery (Large / Heavy Items) |
3–5 business days |
* Average estimates. Actual transit time may vary by destination, carrier volume, and order type.
Delivery Times by Order Type
Most NLP Performance orders fall into one of three fulfillment types. Estimated timeframes below are in addition to any carrier delays:
In-warehouse items — processed within 1 business day and delivered to most of the lower-48 U.S. states in 2–4 business days.
Direct-ship from the manufacturer/brand — the brand takes on average 1–3 business days to process the order (depending on their order volume), plus 2–4 business days for delivery (depending on your shipping address).
Oversized freight orders — delivery typically takes around 3–5 business days (see Freight Shipping below for scheduling and accessorial details).
Shipping Carriers
For standard shipping, we use FedEx Ground or UPS Ground, selected based on the fastest delivery time to your address. For destinations close to one of our warehouses, we may also use OnTrac for regional delivery.
At checkout, you can choose your preferred service:
Oversized or heavy items ship via freight carriers (see Freight Shipping above).
Delivery delays may occur due to weather, carrier volume, or unexpected logistics issues.
Freight Shipping (Large / Heavy Items)
Some oversized or heavy items require freight shipping, including:
Freight delivery details:
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Customers will be contacted to schedule delivery.
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Residential freight may require appointment or lift-gate service.
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Additional accessorial fees (e.g., lift-gate, inside delivery, limited access) may apply depending on carrier requirements.
Shipping Areas
Order Tracking
Once your order ships, you will receive a tracking number via email. Tracking may take up to 24–48 hours to update.
Shipping Damage & Lost Packages
Please inspect your order upon delivery. If your package is lost, damaged, or missing items:
Stolen Packages, Signature Delivery & Shipping Protection
Once the carrier’s tracking shows your package as delivered, responsibility for the package passes to you. NLP Performance is not responsible for packages that are stolen or go missing after a confirmed delivery (for example, porch theft), and we are unable to replace or refund them.
If you are concerned about package theft at your delivery address, we offer two optional services to protect your order:
Signature on Delivery — the carrier releases the package only to someone who signs for it. Add it on the product page for $10 per order; it is included free when your order contains a warehouse-stocked item priced over $500. Available for standard-shipping items that ship from our warehouses; not available for direct-ship-from-manufacturer or freight orders.
Shipping Protection (Worry-Free Delivery) — for a small fee based on your order value, added to your order before checkout, your package is covered against loss, theft, damage, and serious delays from the moment it ships. Claims are handled by Seel, and theft claims must be filed within 7 days of the delivery date. See our Shipping Protection page for how to file a claim.
We strongly recommend adding one or both services if your package cannot be received in person or left in a secure location. If you choose not to add either service, packages the carrier confirms as delivered are at your own risk.
Incorrect Address
Customers are responsible for providing accurate shipping details. If an order is returned due to an incorrect address, reshipping fees may apply.
Questions?
If you have any shipping-related questions, please contact our support team:
📧 info@nlpperformance.com
